Our Terms

1. Order documents and quoting

The written quote or order agreement, approved specifications, drawings, these standard terms and any written variations record the work Wonder Doors Limited will provide. If there is a conflict, the most recent written variation agreed by both parties applies.

We prepare quotes from the information provided, usually site photos, approximate measurements and the intended use. Quotes are valid for 30 days unless stated otherwise. If site conditions or new information materially change the scope, we will provide a written variation before the affected work proceeds.

2. Price and GST

The price shown is the total amount payable. Wonder Doors Limited is not GST registered, so no GST is charged or claimable.

3. Payment

A 50% deposit is due within 7 calendar days of signing the order. The remaining 50% is due in cleared funds before installation or, for supply-only orders, before dispatch or collection. Fabrication and installation dates are not confirmed until the required payment has cleared.

4. Client approval and measurements

The client must check the name, site address, opening dimensions, swing direction, trigger option, finish, hardware and other specifications before signing. Wonder Doors will confirm final production measurements where a site measure is included. Changes requested after approval may change the price and timing.

5. Building Code, consent and intended location

All building work must comply with the New Zealand Building Code, including work that does not require a building consent. Wonder Doors will carry out the work within its agreed scope to the applicable requirements.

The client must tell us before signing if the proposed door or opening may affect a load-bearing wall, bracing element, fire separation, masonry wall, specified system, accessible route or escape route. Unless the written quote expressly includes them, the client is responsible for arranging any required building consent, architectural or engineering design, and third-party approvals. We may pause the work until the required information or approval is provided.

The current trigger options are No handle (push and pull) or Fixed book to pull. Wonder Doors does not offer a locking option at this time. Locks can affect safe escape and other Building Code requirements, so any future locking design would require project-specific review and approval.

6. Site access and readiness

The client must provide safe access and ensure the opening, floor, walls and surrounding work are ready for installation on the agreed date. Delays, extra visits or work caused by an unready or unsafe site may be charged as a written variation.

7. Variations

Any material change to the scope, specifications, materials, site conditions or installation method will be recorded and priced in writing before the additional work proceeds.

8. Timing

Dates and lead times are estimates unless expressly confirmed as fixed in writing. Wonder Doors will keep the client informed and is not responsible for reasonable delays caused by material supply, site readiness, other trades, transport disruption or events outside its control.

9. Cancellation

Before fabrication starts, the client may cancel in writing and Wonder Doors will refund the deposit less reasonable design work, site work, administration and material costs already committed. Once custom fabrication has started, the deposit is non-refundable to the extent it covers work completed, custom materials and losses reasonably incurred. This does not limit any cancellation or remedy rights the client has under New Zealand law.

10. Product use and approved shelf load

The unit is a moving interior door with integrated shelving. It is not a freestanding or unlimited-load bookcase. The total weight of books, ornaments and other shelf contents must not exceed the Approved shelf contents load recorded in the signed specifications. Contents must be stable and evenly distributed across the shelves. If no load is recorded, the shelves must not be loaded until Wonder Doors confirms a limit in writing.

Do not hang from, climb on, slam, force or obstruct the door, or place fragile, irreplaceable or top-heavy items on it. Keep fingers, children and pets clear of the moving door and surrounding gaps.

Unless Wonder Doors agrees otherwise in writing, the door is intended for occasional residential access. It is not a primary entrance, fire or smoke control door, emergency exit or high-traffic thoroughfare. It is not intended for a doorway that is opened and closed repeatedly throughout the day.

11. Ownership, care, wear and warranty

The door remains the property of Wonder Doors until paid for in full. Wonder Doors warrants the structural integrity of the door, the hardware installation and the joinery work for two years from installation. Hardware is also covered by the manufacturer warranty. These warranties sit alongside the rights and remedies that apply under New Zealand law.

After installation or delivery, the client must follow the care instructions, keep the swing area clear and tell Wonder Doors promptly about unusual movement, rubbing, looseness or misalignment. Normal cosmetic wear, minor finish ageing and routine maintenance arising from reasonable use are not defects. Damage or accelerated wear caused by overloading, use outside the agreed access profile, slamming, forcing, impact, moisture, building movement, third-party work or unauthorised alteration is not covered to the extent that it caused the issue.

Wonder Doors remains responsible for defects in the goods, workmanship or installation that it supplied and will provide remedies required by New Zealand law. If an inspection shows that an issue was caused by excluded use or conditions rather than a defect for which Wonder Doors is responsible, any chargeable repair will be explained and approved before work proceeds.

12. Responsibility and consumer rights

To the extent permitted by law, Wonder Doors is not responsible for loss or damage caused by use contrary to the agreed specifications or care instructions, overloading, use outside the agreed access profile, unauthorised modification, third-party work or site conditions outside its reasonable control. This does not limit responsibility for our breach, negligence, defective goods, defective workmanship or installation.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

13. Electronic acceptance and records

By signing electronically, the client confirms that they are authorised to accept the order, approve its contents and receive an electronic copy. Wonder Doors will retain the signed record and related project information for order administration, fabrication, installation, warranty and legal record-keeping.

14. Problems, disputes and governing law

Please raise any concern promptly so the parties can try to resolve it directly. If it cannot be resolved, the parties may agree to mediation in Auckland. These terms are governed by New Zealand law and the New Zealand courts have jurisdiction.